Asset duplication leads to double billing

  • Category


  • Energy Saving


  • Financial Saving

    c. £1,000 per year


  • An unmetered non-half hourly MPAN was identified where the assets were requested to be moved over to their existing unmetered half hourly
  • Assets in the NHH MPAN were already in their half hourly MPAN and thus duplicated
  • The assets in question had been double billed for a significant period of time
  • The Council was unsure how to proceed
  • The Council do not hold detailed inventories which caused problems to identify equipment in single MPANs or across multiple MPANs
  • The Council had previously had their unmetered assets on non-half hourly settlement with no interaction with a Meter Administrator to assist in inventory verification or corroboration of the unmetered energy consumed


  • PDA worked with the Council and their energy supplier to identify all non-half hourly MPANs and reviewed each MPAN
  • The duplicated assets were identified and PDA submitted a case to their supplier for the non-half hourly MPAN to be disconnected, zeroed and backdated as far back as settlements would allow
  • PDA achieved 13 months of retrospective financial reimbursement from their supplier
  • PDA worked with the customer to improve the inventories held across the Council’s portfolio

Customer Says

We never have anything to complain about and out of five stars, the service provided by PDA is definitely five stars